Tropic Wings Cairns Tours:
100% cancellation fee applicable for any bookings cancelled within 24 hours of travel. All tours of 2 days or more in duration will incur a 100% cancellation fee if cancelled within 72 hours of day of travel.
Emu Run Experience:
CANCELLATION POLICY
All cancellations must be emailed to info@emurun.com.au
Emu Run will charge the following fees upon cancellation:
Day Tours
4-30 days prior to departure – 50% cancellation fee on full cost of tour
Within 3 days of departure – 100% cancellation fee on full cost of tour
Camping Tours, Overnight Tours & Packages
8-30 days prior to departure – 50% cancellation fee on full cost of tour/package
Within 7 days of departure – 100% cancellation fee on full cost of tour/package
BOOKING AMENDMENTS
All booking amendments must be emailed to info@emurun.com.au
The following applies to changes to tour type or departure date of an existing booking:
8 days or more from departure – any difference in tour prices will apply
Within 7 days of departure – full cancellation fees and the full cost of the new tour will apply
If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be given.
CONFIRMING YOUR TOUR
All bookings must be confirmed a minimum of 72 hours before departure by email or phone.
WHAT TO BRING
Day Tours
Travel voucher, water bottle (capacity 1.5-2 litres), strong non-slip walking shoes, hat (wide brimmed is best), flynet, sunglasses, sunscreen, camera, casual and comfortable clothing (cool, light clothing is best in summer and warm clothing for winter), travel pillow (longer day tours only), swim wear & towel (for tours to West MacDonnell Ranges, during summer only).
Camping Tours
Travel voucher, water bottle (capacity 3 litres), strong non-slip walking shoes, hat (wide brimmed is best), flynet, sunglasses, sunscreen, toiletries, torch (flash light), swim wear, towel, camera, casual and comfortable clothing (cool, light clothing is best in summer and warm clothing for winter), travel pillow, a small overnight bag (please leave your luggage at your Alice Springs accommodation due to space limitations on the bus).
2 Day Package
Travel voucher, water bottle (capacity 3 litres), strong non-slip walking shoes, hat (wide brimmed is best), flynet, sunglasses, sunscreen, camera, casual and comfortable clothing (cool, light clothing is best in summer and warm clothing for winter), travel pillow.
SPECIAL DIETARY REQUIREMENTS & FOOD ALLERGIES
We provide healthy, quality meals on our tours. We are able to cater for one of the following special dietary requests upon request: vegetarian, gluten free or dairy free. If you have a food allergy (eg peanuts) please advise at the time of booking, and carry any necessary medication with you on tour.
AGE & FITNESS LEVEL REQUIREMENTS
For our camping tours, the minimum age is 8. All travellers under the age of 18 must be accompanied by a parent or legal guardian who will be responsible for their care. Any packages that include dorm accommodation are not available for children, however we can create a suitable package for families upon request. We have no upper age limit on our tours, although some trips can be physically demanding. For our camping tours, a real spirit of adventure and a medium level of fitness is required as the tours are fast paced. It is important to note that Central Australia experiences extreme weather conditions during summer. Participation is required from passengers on our camping tours for things such as meal preparation and firewood collection (as requested by guide).
TRAVEL INSURANCE
Emu Run recommends that all travellers take out travel insurance to protect you from costs of injury and cancellation fees.
PHOTOS & MARKETING
By booking our tours you consent to us using images of you that are taken on tour for any advertising or promotional purposes. You grant us permission to use these images royalty free for publicity and promotional purposes worldwide.
TERMS & CONDITIONS
Emu Run Experience reserves the right to amend the itinerary of any of the tours and arrange alternative carriers to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. A minimum number of passengers is required to operate each tour. It may therefore be necessary to cancel a scheduled departure and to offer an alternative or full refund for that tour. We accept no responsibility for loss, stolen or damaged property and recommend that all passengers take out adequate travel insurance. Emu Run will accept no responsibility for any injury, illness or other such accident sustained whilst on tour. Any children travelling will be the responsibility of the parent or guardian. All passengers must wear shoes at all times, and be wearing hats and sunscreen.
DATA PRIVACY POLICY
Your privacy is important to us. Any personal information we collect about you may be used for any purpose associated with the operation of your tour and to send you marketing material in relation to special offers or events. Emu Run Experience may disclose information to our agents, suppliers or service providers to enable us to operate your tour. We will not sell, trade or otherwise transfer information you have supplied to us. We implement a variety of security measures to maintain the safety of your personal information.
UPDATING THE CONDITIONS OF TRAVEL
Emu Run Experience reserves the right to update and/or alter the conditions of travel and fine print at any time. It is the agent and passengers responsibility to be familiar with the most up to date conditions of travel, which are available on our website.
Cairns Adventure Group:
50% Refund within 48 hours no refund if within 24 hours of departure
HARTLEYS CROCODILE ADVENTURES:
Cancellation Policy
Packages with transfers, meals or personalised wildlife experiences:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
Exemplar Coaches & Limousines:
No penalty outside 24 hours. 100% within 24 hours.
GBR Helicopters:
Cancellations must be made 24 hours prior to flight to receive 100% refund. (Note: Bookings travelling from 5-17 February 2016 will require 7 days notice for cancellations, not 24hrs)
Minimum 2 passengers to confirm bookings.
Groovy Grape Getaways:
Cancellation policy: GGT charges 25% 30 - 8 days, 50% 7 days to 24 hours and 100% within 24 hours prior departure.
Amendements: Inside 3 days passengers wanting to change tour dates will be charges a booking amendment fee of $44.00
Bums On Seats Tours:
Bookings cancelled within 5 days of tour departure will incur a 100% cancellation fee - no refund. Transfer to a new travel date may be available at the discretion of the tour operator.
Mike Ball Dive Expeditions:
If a passenger cancels their booking with notice of less than 90 days, they forfeit 30% of trip fee. If notice is less than 30 days, they forfeit 100% of trip fee.
If the tour operator is forced to cancel the trip due to adverse weather conditions, passengers will receive a credit for future travel with the same tour operator, or a refund equal to 85% of the trip cost.
Autopia Tours:
Terms and Conditions: Although every effort is made, Autopia Tours shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Autopia Tours retains the right to alter routes, itineraries, bus type, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours. Accredited Bus Number: AC003612
Cancellation Policy: Cancellation within 2 to 7 days of departure prior to departure will result in a 50% loss of the ticket price; failure to board or cancellation within 48 hours of departure will result in full fare forfeiture.
Autopia Tours will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions.
Tasman Island Cruises:
Bookings dates are fully flexible, customers are welcome to contact us directly to change their tour date at any time, subject to availability. If you wish to cancel your booking, the following cancellation fees may apply. For cancellations within 48hrs of departure, a 50% cancellation fee applies. For Cancellations within 24hrs of Departure, no refund is available.
Fantasea Cruising Sydney:
Days before travel date | Cancellation Charges
No show - No refunds
Less than 24 hours - 75% of full fare
2-7 days - 50% of full fare
8-14 days - 25% of full fare
More than 14 days - No cancellation charges
Tasmanian Seafood Seduction:
Bookings dates are fully flexible, customers are welcome to contact us directly to change their tour date at any time, subject to availability. If you wish to cancel your booking, the following cancellation fees may apply. For cancellations within 48hrs of departure, a 50% cancellation fee applies. For Cancellations within 24hrs of Departure, no refund is available.
Skydive Byron Bay:
Cancellations: A 100% cancellation fee will apply to confirmed bookings cancelled by you within 48 hours of actual jump date! Rescheduling of your booking within 48 hours incurs a $110 fee!
Explore Australia:
Explore Australia will not be held responsible for guests failing to familiarise themselves with the booking terms and conditions.
Cancellations within 48 hours or failure to board on the day of tour, will result in 100% full fare forfeiture.
No changes can be made within 48 hours of departure; however, you can transfer your booking to another person, and we must be advised of the name change.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
