Captain Cook Cruises:
All cancellations are subject to an AUD$50.00 administration fee per person. Cancellation requests must be made in writing, and we strongly suggest the use of registered mail or fax. Cancellations received inside 60 days of sailing will be subject to cancellation charges at the following rates:
30-59 days; AUD$200.00 pp deposit.
within 15-29 days; 50% of fare.
14 days or less; 100% of fare.
no-shows at sailing; 100% of fare.
Cancellation fees, less the administration fee may be applied to another cruise if completed within 12 months of original booking.
Sunrover Tours:
Cancellations received with less than 2 weeks notice, will incur a 50% cancellation fee.
If you cancel your tour with less than 48hrs notice then a fee of 100% may be applied.
No Show (failure to collect tour tickets) / We fulfill our commitment to you for the sale of the tour ticket to you by making the tour ticket available at the pick up point for you to collect. If for any reason you are unable to collect all or part of your tour tickets purchased from us we are unable to refund your purchase.
If the tour is cancelled because of an act of war or terrorism or the forces of nature or by any event outside of the control of the tour operator then refunds shall be at the tour operator’s absolute discretion. If the tour is cancelled for any other reason, we will refund to you the tour ticket price exclusive of all booking and delivery fees. We do not refund the booking or delivery fee because we have provided you with the service you paid for- the booking and delivery of the tour ticket has been completed.
Nautilus Aviation:
48hrs cancellation notice required for full refund.
Bunyip Adventure Tour:
Passenger cancellation/date change of any tour, in less than 48 hours but more than 24 hours prior to a departure time will result in a 50% refund of money paid. Cancellation within 24 hours of tour departure or failure to take up a booked tour will result in a 100% forfeiture of the tour fare. Please note also that a “cancellation” includes a change to the date of a tour booking that requires the original booking to be cancelled.
Kimberley Wild Expeditions:
Cancellation by the traveller:
If you wish to cancel your tour you must immediately inform Kimberley Wild Expeditions Pty Ltd. Once we have received your notice, cancellation will take effect. Please note the following charges will apply on cancellation:
• If Cancellation takes place within 30 days of departure your deposit will be forfeited.
• If Cancellation takes place within 21 days of departure 50% of your tour price will be forfeited.
• If Cancellation takes place within 14 days of departure 100% of your tour price will be forfeited.
Cancellation by Kimberley Wild Expeditions Pty Ltd:
Kimberley Wild Expeditions Pty Ltd reserves the right to cancel or postpone any tour due to unforeseen circumstances. Circumstances may be due to road conditions, flooding, mechanical defect, cultural considerations or other reason. In the event of tour cancellation by Kimberley Wild, an alternative tour or full refund for that tour will be offered.
Photography Tours:
All bookings are 100% Non Refundable – In case of not being able to attend you must contact us by no later than 24 hours before the date of the booked tour for possible transfer to next available tour. You may find a replacement to take over your booking as long as they present the original Tour Voucher with your signed authorization.
Upon accepting these Terms and Conditions, you hereby indemnify Sydney Photography Tours and/or its tutors against responsibility for any accident, loss or injury suffered during the course of activities. Should at any time the supervisor consider that you require medical treatment, you consent to Sydney Photography Tours obtaining the same at your expense.
SNBT Tours of the Home and Away film set:
It is compulsory for the customer to reconfirm tours at least 24 hours prior to travel. Failure to do so may result in the booking being cancelled. Cancellations will not be accepted via telephone. Cancellations must be in written form or via email.
SNB Australia reserves the right to charge cancellation fees for the following:
Cancellation 48 hours - 3 days prior to departure: 25% of tour price. Cancellation 24 hours - 48 hours before departure: 50% of tour price. Cancellation within 24 hours of departure or no show: 100% of tour price
SNB Australia reserves the right to alter the itinerary or cancel a tour without notice as may be found necessary for any reason whatsoever including, but not limited to, road, weather or traffic conditions, operational conditions and requirements. Where a tour is cancelled prior to the departure date we shall endeavour to offer the nearest possible departure date or, if this is not acceptable, refund your monies in full. All additional expenses incurred as a result of any delays, cancellations or alterations will be the sole responsibility of the passenger.
Dietary requirements
Important Note: If you or a member of your travel group has special dietary requirements, you MUST advise reservations at the time of booking to ensure adequate arrangements can be made to meet your needs.
SEIT Outback Australia:
FIT Tours
50% - within 72 hours
100% - Less than 48 hours
Extended Touring
50% - within 5 days
100% - within 72 hours
Hartleys Crocodile Adventures:
Cancellation Policy
Packages with transfers, meals or personalised wildlife experiences:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
Gray Line Sightseeing Day Tours - Tasmania:
Cancellation fees of 50% may apply for a tour cancelled within 72 and 24 hours of travel. Cancellation fees of 100% may apply to a booking cancelled within 24hrs of travel or when no notice is given. Cancellation fees imposed on Gray Line by our suppliers will also be passed on.
Tours may be cancelled at Gray Line's discretion in the event of unforeseen circumstances.
SeaLink Northern Territory:
More than 30 days before departure - nil fees
Between 7 and 30 days before departure - 50% of total cost
Less than 7 days before departure - 80% of total cost
Within 24 hours of departure - 100% of total cost
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
